KPOST is a transparent and principled company that guarantees its customers fair and impartial treatment at all times. It is bound by the applicable law of the land it operates.


Acceptance Statement
  • By registering on, accessing, browsing, downloading or using the KPAY Platform for any general purpose or for the specific purpose of availing any KPAY Service, You agree to be bound by the single-sign-on ID (hereinafter quoted as 'SSOID') terms and conditions set forth below as well as by the service-specific terms and conditions applicable to each KPAY Service.

  • Eligibility
  • The KPAY Services are not available to persons under the age of 18 or to anyone previously suspended or removed by KPAY from availing IT Services or accessing the this payment gateway platform. Additional terms and conditions may apply in order for You to avail specific KPOST Services and to specific portions or features of the KPOST Platform, including contests, promotions or other similar features, all of which terms are made a part of these Terms &Conditions. You agree to abide by such other terms and conditions.

  • Communication Policy
  • By accepting the T&Cs, You accept the following: KPAY may send alerts to the mobile phone number provided by You while registering with the KPOST Platform for the SSOID service or on any updated mobile number subsequently provided by you on the KPOST Platform, or via KATCHUP or Mobile SMS or KPost Box.

  • Data Security
  • As a registered user, you understand that except for information, products or services clearly indicated as being supplied by KPAY, we do not operate, control, or endorse any information, products or services on the Internet in anyway. You also understand that KPOST cannot and does not guarantee or warrant that files available for download through its Platform will be free of viruses, worms or other code that may be damaging. You are responsible for implementing procedures to satisfy uour particular requirements of Internet security and for accuracy of data input and output.

  • Payment Gateway Terms
  • Provide true, accurate, current and complete information about Yourself ('Registration Data'), Your payment account details ('Payment Date'), Your biller details ('œBiller Data'); and maintain and promptly update the Registration Data, Payment Data and Biller Data to keep it true, accurate, current and complete at all times. If You provide any information that is untrue, inaccurate, not current or incomplete, or KPOST has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, KPOST has the right to suspend or terminate Your account.

  • KPOST assumes no responsibility and shall incur no liability if it is unable to affect any payment instruction(s) on the payment date owing to any one or more of the following circumstances:

  • If the payment instruction(s) issued by You is/are incomplete, inaccurate, invalid and delayed.
  • If the payment account has insufficient funds/limits to cover for the amount as mentioned in the payment instruction(s).
  • If the funds available in the payment account are under any encumbrance or charge.
  • If Your bank or the National Clearing Centre refuses or delays honouring the payment instruction(s).
  • If payment is not processed by biller upon receipt.
  • Circumstances beyond the control of KPOST (including, but not limited to, fire, flood, natural disasters, bank strikes, power failure, systems failure like computer or telephone lines breakdown due to an unforeseeable cause or interference from an outside force).
  • In case the bill payment is not effected for any reason, you will be intimated about the failed payment by an e-mail.

  • Bus Tickets
  • KPOST is only a bus ticket agent. It does not operate buses or offers bus transport services. In order to provide a comprehensive choice of bus operators, departure times and prices to customers, KPOST has tied up with many bus operators and service providers.
  • KPOST's responsibilities include:
    • issuing a valid ticket (a ticket that will be accepted by the bus operator) for its network of bus operators.
    • providing refund and support in the event of cancellation and
    • providing customer support and information in case of any delays/inconvenience.
  • KPOST's responsibilities include:
    • The bus operator's bus not departing/reaching on time.
    • The bus operator'€™s employees being unprofessional or engaging in unlawful conduct
    • The bus operator's bus seats, etc., not being up to the customer's expectation.
    • The bus operator cancelling the trip due to any reason.
    • The baggage of the customer getting lost/stolen/damaged.
    • The bus operator changing a customer'™s seat at the last minute to accommodate any of the following passengers: senior citizens, children, pregnant women, persons with disability or any other person in a situation of emergency.
    • The customer waiting at the wrong boarding point.
  • The bus operator changing the boarding point and/or using a pick-up vehicle at the boarding point to take customers to the bus departure point.
  • The arrival and departure times mentioned on the ticket are only tentative timings. However, the bus will not leave the source before the time that is mentioned on the ticket.
  • Passengers are required to furnish the following at the time of boarding the bus:
    • A copy of the ticket (a printout of the ticket or the printout of the ticket e mail).
    • Identity proof (Aadhaar Card, Driving license, Student ID card, Company ID card, Passport, PAN card or Voter ID card). Failing to do so, they may not be allowed to board the bus.
  • Passengers must also be aware of the following :
    • Change of bus: In case the bus operator changes the type of bus due to some reason, KPOST will refund the differential amount to the customer upon being intimated by the customers within 24 hours of the journey.
    • Cancellation Policy: Passengers are expected to read the ticket cancellation policy carefully. Tickets will be cancelled as per the cancellation policy linked with the ticket. The transaction charges will not be refunded in the event of ticket cancellation.
    • Refund policy mentioned on the ticket is indicative. The actual cancellation charges are determined by bus operators and bus providers at the actual time of cancellation. KPOST has no role in governing the cancellation charges.
    • Cancellation charges are calculated on the actual fare of the ticket. If any discount coupons are used while purchasing the ticket, the discounted value would be used to calculate the refund amount when a ticket is cancelled.
    • In case a booking confirmation e mail and SMS gets delayed or fails because of technical reasons or as a result of incorrect e mail ID/phone number provided by the user, etc., a ticket will be considered 'booked' as long as the ticket shows up on the confirmation page of the KPOST Platform.
    • Amenities on the buses as shown on KPOST have been configured and provided by the bus service provider (bus operator). These amenities will be provided unless there are some exceptions on certain days. Please note that KPOST provides this information in good faith to help passengers to make an informed decision. Provision of video, air conditioning and any such other services mentioned by KPOST's travel partners in the buses is their own responsibility. Any refunds/claims due to non-functioning or un-availability of these services needs to be settled directly with the bus service provider.
  • KPOST is not responsible for any kind of journey inconvenience, injury or death, caused during the journey or flowing from the journey.
  • For any issues relating to cancellation or refund, the passenger may contact KPOST within 10 days of date of travel, beyond which period request would not be processed.
  • KPOST may call the mobile phone number provided by You while registering with the KPOST Platform, or any updated mobile number subsequently provided by you on the KPOST Platform, or contact you via e-mail, for the purpose of collecting feedback from you regarding your travel bookings, including but not limited to the bus facilities and/or services of the bus operator.
  • Grievances and claims related to the bus journey should be reported to KPOST support team within 10 days of your travel date.

  • Movie Tickets
  • KPOST is an intermediary within the meaning of the Information Technology Act, 2000 and the rules there under and merely facilitates the sale and purchase of movie tickets between the merchant, i.e., the cinema owner, and customer. For the purposes of this section, a merchant shall mean a cinema owner or the person owning inventory of movie tickets that are being sold on the KPOST Platform. KPOST does not at any point of time during any transaction between the customer and the merchant; take the ownership of any of the products/services provided by merchant. Nor does KPOST at any point assert any rights or claims over the products/services offered by the merchant to the customer. In using the KPOST Platform for purchasing movie tickets, You explicitly agree and acknowledge that:
  • Bookings for the tickets once made by You cannot be cancelled, exchanged or refunded;
  • Your booking confirmation will be sent via an e mail and/or SMS.
  • You or the person collecting the ticket(s) on your behalf need to print and present the e mail ticket at the counter in order to avail a physical ticket from the cinema box office of the merchant at the premises of the cinema hall concerned.
  • To collect the tickets from the cinema box office, it is mandatory for you or the person collecting the ticket(s) on your behalf to present the debit/credit card that has been used to book ticket(s) along with the booking confirmation SMS or e mail print out.
  • The holder of a physical ticket is deemed to be the owner of the ticket(s).
  • A convenience fee per booking in respect of the ticket(s) is levied on all tickets booked by you online. Kindly check once before You make the booking.
  • As per the merchant's terms and conditions, You need to make the bookings for the tickets in respect of the children above the age of 3 years.
  • As per the merchant's terms and conditions, in case a physical ticket is lost or misplaced, a duplicate ticket cannot be issued.
  • If the merchant cancels the show, KPOST will not be held responsible for such cancellation. In such cases, KPOST will automatically issue a refund to Your KPOST wallet with applicable deductions the amount paid by you for the movie ticket(s) booked on KPOST within 48 hours of the cancellation.
  • If you do not receive a confirmation number (in the form of a confirmation SMS or e mail) after submitting payment information, or if you receive an error message or service interruption after submitting payment information, you should immediately report to the KPOST customer care. KPOST will not be responsible for any losses occurred in the process.
  • By booking a ticket on the KPOST Platform, you agree and undertake to adhere to and comply with the terms and conditions of respective merchants in respect of all the bookings made by You for the tickets through the KPOST Platform.
  • As per the merchant's terms and conditions, outside food and beverages are not allowed inside the cinema hall's premises.
  • By accepting the Terms &Conditions, including the specific terms and conditions in this section, You accept that KPOST may send the alerts to the mobile phone number/e mail provided by you while registering on the KPOST Platform or to any such number replaced and informed by You subsequently.
  • Notwithstanding anything to the contrary contained herein, neither KPOST nor affiliates of KPOST or its officers, directors, employees shall have any liability to you or to any third party for any direct, indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to the Terms & Conditions, the KPOST Platform or KPOST Services, even if any of said parties had been advised of, knew of, or should have known of, the possibility of such damages.
  • Ticket(s) booked with cancellation protect can be cancelled upto 3 hours before the show time e.g. If you have booked tickets for show time Saturday 7 PM, you can cancel the tickets up to 3:59 PM on that Saturday.
  • In case you cancel your ticket within the cancellation period, you will receive 100% refund on ticket price e.g. If you have booked tickets for show time Saturday 7 PM and you cancel the ticket(s) anytime before 3:59 PM on that Saturday, you will get 100% refund in your KPOST Wallet within 24 hours of canceling the ticket.
  • On booking ticket(s) with cancellation protect, you will receive a booking confirmation sms/e-mail. Please note that the booking confirmation is not your ticket and you won't be able to enter the cinema with this booking confirmation.
  • Your ticket(s) will be sent to you over sms/e-mail only after the cancellation period is over e.g. if your movie's show time is Saturday 7 PM, you will receive your ticket details after 4 PM on that Sunday.
  • Refund will only be given for the movie ticket amount, any additional amount paid for Cancellation Protect, convenience fee or food and beverages will not be refunded. On cancellation of the ticket, the cinema operator reserves the right to allow or disallow redemption of the food item in the order.
  • Partial cancellation of an order is not allowed.
  • KPOST reserves the right to alter the terms or discontinue the offer at any time without prior notice.
  • Cancellation protect feature entitles the user to an enhanced refund policy on movie ticket bookings through KPOST.
  • Cancellation Protect feature is available only for a limited number of seats and on select cinemas.
  • All seat layouts are representative in nature, distance between rows & from screen can differ from the actual.
  • In case of any issues, the interpretation of KPOST will be considered final.

  • Theme/Water/Amusement Parks Tickets

    KPOST is an intermediary within the meaning of the Information Technology Act, 2000 and the rules thereunder and merely facilitates the sale and purchase of tickets between the merchant and the customer. For the purposes of this section, merchant shall mean any theme park, Water Park, amusement park or any other similar establishment for which ticket(s) have been purchased through the KPOST Platform. KPOST does not at any point of time during any transaction between the customer and merchant take the ownership of any of the products/services provided by the merchant. Nor does KPOST asserts any rights or claims over the products/services offered by the merchant to the customer. In using the online ticketing service on the KPOST Platform, You explicitly agree and acknowledge the following:

  • Bookings for the tickets once made by you cannot be cancelled, exchanged or refunded.
  • Your booking confirmation will be sent via an e mail and/or SMS. For e-tickets, You need to print and present the e-mail confirmation at the ticket counter in order to avail a physical ticket(s)and/or band(s), as the case may be, from the ticket counter.
  • KPOST will not responsible for any loss, damage or injury sustained by the customer at the theme park/water park/amusement park premises or any other similar establishment for which ticket(s) were purchased through the KPOST Platform.
  • KPOST will not be responsible if certain activities, rides, slides and attractions purported to be offered by the merchant were not functional on any particular day.
  • By purchasing tickets through the KPOST Platform, You warrant and represent that You are in good health and acknowledge the risks that are incumbent while undertaking the activities offered by the merchants.
  • KPOST shall will not be responsible for Your health, safety and well-being during or after undertaking the activities offered by the merchant.
  • To collect the tickets from the ticket counter, it is mandatory for You to present to the merchant run ticket counter, the debit/credit card that has been used to book tickets along with the booking confirmation (SMS/e-mail printout). The holder of a physical ticket is deemed to be the owner of the ticket.
  • A convenience fee per booking in respect of the ticket may be levied on the tickets booked by you online. Kindly check once before You make the booking.
  • You need to make bookings for the tickets in respect of children (of certain age or height) as per the merchant terms and conditions.
  • As per the merchant terms and conditions, in case a physical ticket and/or band is lost or misplaced, a duplicate ticket and/or band cannot be issued.
  • If the merchant cancels the activities, KPOST will not be held responsible for the same. In such cases, KPOST will automatically issue a refund to Your KPOST wallet with applicable deductions the amount paid by you for the ticket(s) booked on KPOST within 96 hours from the event date.
  • If You do not receive a confirmation number (in the form of a confirmation SMS or e mail) after submitting payment information, or if You receive an error message or service interruption after submitting payment information, you should immediately report to the KPOST customer care. KPOST will not be responsible for any losses occurred in the process.
  • By making a booking of a merchant ticket, You agree and undertake to adhere to and comply with the terms and conditions of respective merchant establishments in respect of all the bookings made by You for the tickets through the KPOST Platform.
  • As per the merchant terms and conditions, outside food and beverages are not allowed inside the premises.
  • By accepting the Terms &Conditions, including the specific terms and conditions in this section, You accept that KPOST may send the alerts to the mobile phone number/email provided by you while registering for the KPOST Platform or to any such number replaced and informed by You subsequently..
  • Notwithstanding anything to the contrary contained herein, neither KPOST nor its affiliates of KPOST, its officers, directors, employees shall have any liability to You or to any third party for any direct, indirect, incidental, special or consequential damages or any loss of revenue or profits arising under or relating to these terms, the KPOST Platform or the KPOST Services, even if any of said parties had been advised of, knew of, or should have known of the possibility of such damages. .